FAQ

When will my order ship?

Orders are processed within 1–3 business days (excluding weekends and holidays). Once your order ships, you’ll receive a confirmation email with tracking information.

How long does shipping take?

Shipping times vary based on your location. Most U.S. orders arrive within 3–7 business days after they have been shipped.

Do you offer returns or exchanges?

Due to the nature of our products and for hygiene purposes, all sales are final. If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery so we can make it right.

Can I cancel or change my order?

Orders begin processing quickly. If you need to make a change, please contact us as soon as possible. While we’ll do our best to help, we cannot guarantee changes once an order has been processed.

How can I track my order?

Once your order has shipped, you’ll receive an email with your tracking number so you can follow your package every step of the way.

Do you restock sold-out items?

Some collections are limited and may not be restocked. Follow us on social media or subscribe to our emails to be the first to know about restocks and new arrivals.

What if my package is lost or stolen?

Once a package has been marked as delivered by the shipping carrier, Adreon LLC is not responsible for lost or stolen packages. If you experience an issue, we recommend contacting the shipping carrier directly.

How can I contact you?

We’re happy to help! Please reach out through our Contact page or email us with any questions regarding your order.